DIPLOMA in
Airlines, Tourism and Hospitality Management

Duration : One Year
Eligibility : 10th and above

SEMESTER - I

    Aviation Technology

  • History of Aviation
  • Abbreviation used in travel industry
  • Different Types of Passenger Aircraft
  • Emergency Equipments on board (Passenger Aircraft)
  • Role of Aviation Industry in promoting Tourism
  • Agencies Involved in Promoting Tourism (Indian Context / TAAI / TAFI / IATO / PATA etc.)
  • Brief History of IATA and its functions and role in regulating aviation industry in India

    Ground Handling

  • Introduction to the Airport handling
  • Airports-Domestic & international
  • Department and terminology
  • Department familiarization
  • Ground staff responsibilities
  • Functions of ground staff
  • Ramp handling
  • Arrival & departure facilitation
  • Baggage handling
  • Special passenger handling
  • Handling delays and emergencies on ground
  • Announcements on ground

    In Flight

  • Qualities of cabin crew
  • A day in the life of a cabin crew
  • In flight services
  • Introduction to dangerous goods
  • Customer service & special handling
  • Announcements in flight
  • Grooming

    Fares & Reservation

  • Types of Fares (Domestic and International)
  • Published Fares
  • Calculation of Time / Time Zones / Calculation of Duration of Journey Minimum Connecting Time / Travel language (common terms)
  • Fare Calculation
  • Types of Journey – Return / One Way / Open Jaw
  • Types of classes – Economic / Business / First

    French

  • Self Introduction
  • Grammer
  • Vocabulary
  • Speech Act
  • Inviting and Responding to Invitations
  • The Life of French People

    Communication Skills

  • Effective English Common – English language / Spoken written
  • Importance of Communication in tourism industry with Fax Colleagues / Principles / Suppliers etc.
  • Group Discussions/Extempore Speech
  • Business Correspondence.
  • Presentation of seminars & workshops
  • Modes of Communication
  • Communication in tourism Industry – Abbreviations / common terminology
  • Codes – Airlines / Airports / Cities

    Computer

  • End user Application
    It fundamentals / windows / mspaint / notepad / wordpad
  • Microsoft Office
    M.S office / M.s Excel / M.s Power point / MS Access
  • Web programming
    Internet concept / Html / Front page

Communication & Soft Skills

Office Management :
Types of Correspondence, Receipt andDispatch of Mail, Filing Systems, Classification of Mail., Role & Function of Correspondence, MIS, Managing Computer

Letter & Resume Writing:
Types of Letters - Formal / Informal, Importance and Function, Drafting the Applications, Elements of Structure, Preparing the Resume, Do’s & Don’ts of Resume, Helpful Hints

The student will be evaluated on the basis of :
his / her presentation style Feedback of Faculty & Students General Etiquette Proficiency in Letter Drafting / Interview Preparation The paper is internal and at least 3 tests will be taken. Best 2 of 3 shall Account for final grades (70% Test & 30% Presentation

Presentation Skills:
Importance of Presentation Skills, Capturing Data, Voice & Picture Integration, Guidelines to make Presentation Interesting, Body Language, Voice Modulation, Audience Awareness, Presentation Plan, Visual Aids, Forms of Layout, Styles of Presentation.

Interview Preparation:
Types of Interview, Preparing for the Interviews, Attending the Interview, Interview Process, Employers Expectations, General Etiquette,Dressing Sense, Postures & Gestures

Essentials of Grammar:
Parts of Speech, Punctuation, Vocabulary Building, Phonetics

Group Discussion & Presentation:
Definition, Process, Guidelines, Helpful Expressions, Evaluation

Note:
Every student shall be given 15 minutes. of presentation time & 45 minutes of Discussion on his/ her presentation

SEMESTER - II

    Travel and Tour Management

  • Travel Agencies & Tour Operation – Distinction between the two
  • Classification of travel agencies –G.S.A. / P.S.A. / Stock Holder - various functions Duties & rules
  • Tour Operator – Inbound / Outbound
  • Travel Documentation – Ticketing / PPT / Visa/ Forese / PoE
  • Operational modalities of Travel Agency & Tour Operator
  • Itinerary making – Domestic / International
  • FPTA / MCO / Excess luggage (Baggage Rules).

    Hindi

  • Importance of Hindi Language in Tourism Industry
  • Basic Rules / Vocabulary / Number 1-100 Days of week month / seasons / time.
  • Pronunciation of Hindi words and common sentences.
  • Simple translation from Hindi to English and English to Hindi.
  • Basic Hindi grammar related to various parts of speech

    Galileo CRS

  • Basic CRS Module (basic level)
  • Air reservations
  • Room Master
  • Car Master
  • Automated ticketing module(advance level)

    Hospitality Management

  • Front office management
  • Public relations management
  • Guest relationship management
  • Restaurant hosting
  • House keeping
  • Telephone operations
  • Hotel reservations

    Customer Relationship Management

  • Behavior Analysis / Body Language / Customer Handling Active Listening / Complaint Handling.
  • Creating & maintaining customer data / updates regular mailers.
  • Type of Customer – FIT / GIT / Business Social group corporate incentive / special study groups.
  • Tips to customer
  • Customer counseling – Places to go / Budget / Seasons / taste of customer.

    Visual Basic

  • Introduction / tools / Dao / Ado / data environment
  • B.Oracle
  • Database introduction / sql comments / select / update / drop / insert
  • Financial Accounting (tally 9 Erp)
  • Basic accounts / tally features / tally analysis / V.A.T / T.D.S

    Personality Development

  • Importance of personality development in tourism industry.
  • Handling Inferiority & superiority complex, doubt, fear and depressions. Positive and Negative thinking, self – confidence.
  • Self – Presentation to prospective clients / colleagues / seniors/ Grooming Uniform regulations & Accessories.
  • Techniques to persuade influence and convince others.
  • Interview Techniques - Handling an interview (Appearing for an interview Taking an interview)
  • Body language in different situations

    Soft Skills

  • Personality development
  • Stress management
  • Self introduction
  • Presentation skills
  • Soft skills
  • Communication skills
  • Pronunciation skills
  • Optimistic energy
  • Group discussion
  • Grammar & tense
  • Conversation
  • Public speaking
  • Telephone etiquettes
  • Interview techniques
  • body language
  • tongue twister
  • customer handling techniques
  • customer psychology
  • customer attraction

Additional Skills

    First Aid Training

  • Artificial respiration
  • C.P.R
  • Epilepsy
  • Current Shock
  • Hanging
  • Drowning
  • Poisoning gas
  • Smoke
  • Bleeding
  • Fracture
  • Hysteria
  • Sun stroke
  • Poisons
  • Snake & Dog bite
  • Wounds
  • Aids & Malaria
  • Burns & Scalds
  • Bandages
  • Dressing
  • Contains of First aid box
  • Transportation
  • Structure work

    • Diet Therapy

  • Diet and nutrition
  • Principal of diet therapy
  • Diet in obesity & under weight
  • Nutritional requirement for (eye, skin, hair& health)
  • Nutritional requirements of (different age groups)
  • Diet for beauty

    Personal Grooming

  • Threading
  • Waxing
  • Hair styles
  • Hair care
  • Skin care
  • Manicure
  • Pedicure
  • Facial
  • Makeup
  • Sari draping
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